Charket 除了自带的 Live Chat 之外, 也支持 Salesforce 的 Omni-Channel,允许客服人员在同一个队列中服务来自
Feature | Live Chat | Omni-Channel |
Supported Salesforce Environments |
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User Interface |
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Routing Rule |
Charket Routing Model
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Omni-Channel Routing Model
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Reroute WeChat followers | Set in Charket Settings | Set in Omni-Channel Routing Configurations |
Chat capacity | Set in Charket Settings | Set in Omni-Channel Routing Configurations and Default Presence Configurations |
Agent statuses | Uses Charket Agent Statuses setup in Charket Settings |
Use Omni-Channel Statuses setup in Presence Configuration Settings |
Agent status auto response | Supported |
Not Supported |
No agent available auto response | Supported |
Not Supported |
Initiate a New Chat by an Agent |
Supported | Not Supported |
Incoming Chat Notifications |
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Automatically Accepts Chat Requests |
Supported |
Supported |
Close Chats |
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Chat Monitoring |
Monitor agent chats through Charket's Live Chat Monitor |
Monitor agent workloads through Omni-Channel Supervisor's Assigned Work Tab |
Mobile App
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Not Support
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